Exchange Policy

1. Exchange Policy

At JewelGleamWorld, we carefully inspect and pack every order before dispatch. We want you to receive your jewellery in perfect condition.

Exchange is available only for products that are received damaged, subject to the conditions mentioned below.

2. Eligibility for Exchange

An exchange request may be considered when the product is received damaged or defective.

To be eligible for an exchange, the customer must:

• Report the damage within 3 days of receiving the order.
• Provide the original order number.
• Provide clear photographs of the damaged product.
• Provide a continuous and unedited parcel-opening video.
• Keep the damaged product, packaging and other items received with the order safely until the claim is reviewed.

3. Parcel Opening Video is Mandatory

The parcel-opening video may be used to verify the condition of the product at the time of delivery.

Exchange requests without sufficient evidence may not be approved, subject to applicable consumer protection laws.

4. Products Not Eligible for Exchange

Exchange may not be available in the following situations:

• The exchange request is submitted after 3 days from delivery.
• The product has been used, worn, altered or modified.
• The product has been damaged after delivery due to improper handling or use.
• The original product or packaging has been lost or discarded.
• The customer is unable to provide the required damage evidence where such evidence is necessary to assess the claim.
• The product is returned without prior approval from JewelGleamWorld.

5. No Exchange for Change of Mind

Exchange is not available simply because the customer has changed their mind or does not like the product after receiving it.

Exchange requests are limited to eligible cases involving damage or other issues covered by applicable consumer law.

6. Refund Policy

However, nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable consumer protection laws.

7. Exchange Process

If you receive a damaged product, please follow these steps:

1. Contact JewelGleamWorld within 3 days of delivery.
2. Provide your order number and registered contact details.
3. Send clear photographs of the damaged product.
4. Send the complete parcel-opening video.
5. Wait for our team to review your request.
6. If approved, we will provide instructions for the exchange process.

8. Exchange Approval

All exchange requests are subject to verification and approval by JewelGleamWorld.

Once the submitted photographs, video and other information have been reviewed, we will inform you whether the exchange request has been approved.

9. Replacement Product

Where an exchange is approved, the replacement will generally be the same product, subject to availability.

If the same product is unavailable, JewelGleamWorld may contact the customer to discuss an appropriate alternative or other available remedy.

10. Exchange Shipping

Once an exchange request has been approved, JewelGleamWorld will provide the customer with instructions regarding the return and replacement shipment.

Customers should not send products back without receiving instructions from JewelGleamWorld.

11. Order Information

Customers must provide accurate contact and delivery information when placing an order.

JewelGleamWorld will not be responsible for exchange or delivery issues resulting from incorrect information supplied by the customer.

12. Applicable Law

This Exchange Policy shall be read together with the applicable laws and regulations of India, including applicable consumer protection and e-commerce requirements.

Nothing in this policy is intended to take away any mandatory rights or remedies available to consumers under applicable law.

13. Contact Us

For exchange requests or questions regarding this policy, please contact us: